The Volvo Way

Charlie N (Sweden)
"The Volvo Way shows what we stand for and aspire to be in the future. It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions. It is a recipe for success in which we strongly believe. It expresses the culture, behaviors and values shared across the Volvo Group."
This new version of The Volvo Way was developed in 2008-2009 and approved by senior executive management in August 2009.
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words only definitions & notes
  1. ability
    the quality of having the means or skills to do something
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  2. about
    (of quantities) imprecise but fairly close to correct
    Pass on values that you are passionate about to colleagues and customers, family and friends.
  3. accept
    receive willingly something given or offered
    We refuse to accept poor quality.
  4. accepting
    tolerating without protest
    Accepting and embracing this change requires openness and a willingness to transform.
  5. access
    the right to enter
    This gives access to state of the art knowledge and leading edge technologies.
  6. accident
    an unfortunate mishap
    Safety is about reducing the risk of accidents and mitigating the consequences of any incidents that may occur.
  7. accomplishment
    the action of achieving something
    We all need to be recognized for our individual accomplishments, initiatives and contributions to our team, company and customers.
  8. accordance
    concurrence or agreement of opinion
    We always deliver in accordance with our agreements.
  9. accountability
    responsibility to someone or for some activity
    Our culture embodies individual responsibility and accountability for results.
  10. accountable
    responsible for one's actions
    All of us feel accountable for driving change and building the future.
  11. achieve
    gain with effort
    Achieving these objectives powers our competitiveness.
  12. achievement
    the action of accomplishing something
    We recognize each individual’s contribution, and celebrate the achievements of our colleagues.
  13. acknowledge
    declare to be true or admit the existence or reality of
    We acknowledge and appreciate each other.
  14. across
    to the opposite side
    It expresses the culture, behaviors and values shared across the Volvo Group.
  15. act
    behave in a certain manner
    It also attracts investors’ capital, providing financial strength and freedom to act on business opportunities.
  16. act on
    carry further or advance
    It also attracts investors’ capital, providing financial strength and freedom to act on business opportunities.
  17. acting
    the performance of a part or role in a drama
    Company spirit means always acting in the best interest of the Volvo Group.
  18. action
    something done (usually as opposed to something said)
    We all share a responsibility for living our culture and moving from words to action.
  19. actionable
    affording grounds for legal action
    Leaders regularly provide feedback that is specific, timely and actionable.
  20. active
    characterized by energetic movement
    This is a culture of enablement, based on global principles and shared values outlined in The Volvo Way. Active development towards realizing The Volvo Way spirit and culture is the backbone of all operations.
  21. actively
    in a conscious or energetic manner
    Throughout our own operations, we actively enhance occupational safety and a healthier work environment.
  22. activity
    any specific behavior
    We focus on eliminating waste and unnecessary work, such as activities that fail to add customer value.
  23. adapt
    make fit for, or change to suit a new purpose
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  24. add
    join or combine or unite with others
    Product renewal with timely introductions of new and better products and services adds value for our customers.
  25. address
    the place where a person or organization can be found
    We openly address problems, and we are resolved to find solutions.
  26. adhere
    stick to firmly
    By adhering to The Volvo Way values and principles and the Volvo Group’s Code of Conduct, we build trustworthiness and confidence among customers, suppliers, partners, authorities, and other stakeholders in society.
  27. adjust
    alter or regulate so as to conform to a standard
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  28. advantage
    the quality of having a superior or more favorable position
    The development of new transport related technologies also reinforces our competitive advantages.
  29. adverse
    in an opposing direction
    Environmental care expresses our commitment to reduce any adverse impact on the environment from our products and operations.
  30. affect
    have an influence upon
    We actively participate in an open dialogue about plans, decisions and changes that affect our work, team assignment or business goals.
  31. affecting
    arousing emotion
    Sometimes the business environment will compel us to make very difficult decisions affecting many employees, customers and other stakeholders.
  32. aggressively
    in a forceful or hostile manner
    We are determined to aggressively grow our business, primarily with demanding customers in selected and profitable segments.
  33. agile
    moving quickly and lightly
    We are agile, dynamic and determined to make a difference.
  34. agility
    the gracefulness of a quick and nimble person or animal
    That is why we are enhancing leanness, empowerment and agility.
  35. agree
    consent or assent to a condition
    This employee engagement results in a strong sense of commitment to meet agreed objectives and goals.
  36. agreement
    harmony of people's opinions, actions, or characters
    We always deliver in accordance with our agreements.
  37. aim
    point or cause to go towards
    Throughout the entire organization, we aim to do things right the first time.
  38. align
    arrange so as to be parallel or straight
    Our actions are aligned with The Volvo Way and Volvo Group’s Code of Conduct.
  39. aligned
    in a straight line
    Our actions are aligned with The Volvo Way and Volvo Group’s Code of Conduct.
  40. aligning
    causing to fall into line or into position
    By aligning individual and team goals with the overall strategic objectives, we are creating a clear line of sight that enhances the understanding of each employee’s role and contribution.
  41. alignment
    the spatial property possessed by things in a straight line
    Working closely with our customers in cross-functional and integrated teams promotes agility and alignment, responsiveness and a clear responsibility for results.
  42. all
    entirely or completely
    We all share a responsibility for living our culture and moving from words to action.
  43. allocate
    distribute according to a plan or set apart for a purpose
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  44. also
    in addition
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  45. always
    at all times; all the time and on every occasion
    We always deliver in accordance with our agreements.
  46. and how
    an expression of emphatic agreement
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  47. appreciate
    be fully aware of; realize fully
    We acknowledge and appreciate each other.
  48. appropriate
    suitable for a particular person, place, or situation
    We try to understand their unique requirements and to find the most appropriate solution that matches their expectations and current business needs.
  49. area
    the extent of a two-dimensional surface within a boundary
    Utilize common strengths

    Our organization is decentralized with product related business areas supported by business units.
  50. around
    in the area or vicinity
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  51. ask for
    increase the likelihood of
    Leaders also set an example by frequently asking for feedback from customers, colleagues and employees.
  52. asking
    the verbal act of requesting
    Leaders also set an example by frequently asking for feedback from customers, colleagues and employees.
  53. aspire
    have an ambitious plan or a lofty goal
    The Volvo Way

    Preface

    The Volvo Way shows what we stand for and aspire to be in the future.
  54. assignment
    an undertaking that you have been told to perform
    We actively participate in an open dialogue about plans, decisions and changes that affect our work, team assignment or business goals.
  55. assume
    take to be the case or to be true
    When we feel respected, we are empowered to assume responsibility for ourselves and our situation.
  56. attitude
    a complex mental state involving beliefs and feelings
    Our skills and conduct, our attitudes and values contribute to creating business success.
  57. attract
    exert a force on
    It also attracts investors’ capital, providing financial strength and freedom to act on business opportunities.
  58. attractive
    pleasing to the eye or mind as through beauty or charm
    We are convinced that a cohesive culture based on global values strengthens our brands and makes Volvo Group a more attractive employer, business partner, industry leader, and trusted corporate citizen.
  59. August
    the month following July and preceding September
    Volvo Group Executive Committee

    27 August 2009



    OUR MISSION

    By creating value for our customers we create value for our shareholders.
  60. authorities
    the organization that is the governing authority of a political unit
    We work together with global organizations, universities, and local authorities to contribute to the positive development of society.
  61. authority
    the power or right to give orders or make decisions
    We work together with global organizations, universities, and local authorities to contribute to the positive development of society.
  62. backbone
    the series of vertebrae forming the axis of the skeleton and protecting the spinal cord
    This is a culture of enablement, based on global principles and shared values outlined in The Volvo Way. Active development towards realizing The Volvo Way spirit and culture is the backbone of all operations.
  63. background
    the part of a scene behind objects in the front
    Diversity

    We are individuals, each with a unique background and different experiences.
  64. balance
    harmonious arrangement or relation of parts within a whole
    Leaders promote health and keeping a balance between work and personal life.
  65. base
    lowest support of a structure
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  66. based
    having a base
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  67. become
    come into existence
    Each one of us wants to become more effective and efficient.
  68. becoming
    displaying or setting off to best advantage
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  69. behavior
    the way a person acts toward other people
    It expresses the culture, behaviors and values shared across the Volvo Group.
  70. believe
    accept as true; take to be true
    It is a recipe for success in which we strongly believe.
  71. benefit
    something that aids or promotes well-being
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  72. best
    having the most positive qualities
    We want to be our customers’ best business partner.
  73. between
    in the interval
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  74. bottom
    the lower side of anything
    We are convinced that higher speed in development projects and process execution will improve our bottom line.
  75. bottom line
    the last line in an audit
    We are convinced that higher speed in development projects and process execution will improve our bottom line.
  76. bottom-up
    of an approach to a problem that begins with details and works up to the highest conceptual level
    We develop overall objectives and specific business plans through bottom-up and top-down interaction.
  77. brand
    a name given to a product or service
    These corporate values – quality, safety and environmental care – represent the common ground for our different brands.
  78. bring
    take something or somebody with oneself somewhere
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  79. build
    make by combining materials and parts
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  80. building
    the act of constructing something
    HOW WE WORK


    Building our culture

    Our culture is how we work together with energy, passion and respect for the individual.
  81. business
    the principal activity in one's life to earn money
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  82. business cycle
    recurring fluctuations in economic activity consisting of recession and recovery and growth and decline
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  83. can
    airtight sealed metal container for food or drink, etc.
    By developing specific machines, vehicles and soft products for different industry segments, we can offer solutions designed to work efficiently together.
  84. capability
    the quality of being able to do something
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  85. capacity
    capability to perform or produce
    Our personal capacity and self-esteem will grow and help us meet the high expectations that we face as employees.
  86. carbon
    an abundant nonmetallic element in all organic compounds
    Across operations we are reducing waste, emissions, energy consumption and our carbon footprint.
  87. care
    providing treatment for or attending to someone or something
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  88. care for
    be fond of; be attached to
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  89. cash
    money in the form of bills or coins
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  90. cash flow
    the excess of cash revenues over cash outlays in a give period of time (not including non-cash expenses)
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  91. celebrate
    have a festivity
    We recognize each individual’s contribution, and celebrate the achievements of our colleagues.
  92. challenge
    a call to engage in a contest or fight
    All of us face new challenges with endurance and ingenuity, and always strive to be part of the solution.
  93. challenging
    requiring full use of your abilities or resources
    Leaders communicate frequently and pro-actively with all employees, especially during times of change and challenging business conditions.
  94. change
    become different in some particular way
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  95. characteristic
    typical or distinctive
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  96. citizen
    a native or naturalized member of a state
    We are convinced that a cohesive culture based on global values strengthens our brands and makes Volvo Group a more attractive employer, business partner, industry leader, and trusted corporate citizen.
  97. clarify
    make clear by removing impurities or solids, as by heating
    This clarifies expectations and reinforces behavior leading to improvements.
  98. clear
    readily apparent to the mind
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  99. climate
    the weather in some location averaged over a period of time
    The global climate change is one of the greatest challenges that we are all facing.
  100. climate change
    a shift in the world's average weather and temperature
    The global climate change is one of the greatest challenges that we are all facing.
  101. closely
    in a close relation or position in time or space
    We collaborate closely with customers to develop products and services that improve their productivity, flexibility, cost-efficiency and profitability.
  102. code
    a set of rules or principles or laws
    Our actions are aligned with The Volvo Way and Volvo Group’s Code of Conduct.
  103. code of conduct
    a set of conventional principles and expectations that are considered binding on any person who is a member of a particular group
    Our actions are aligned with The Volvo Way and Volvo Group’s Code of Conduct.
  104. cohesive
    combining well to form a unified whole
    We endeavor to create a cohesive culture throughout all Volvo Group companies.
  105. collaborate
    work together on a common enterprise or project
    We collaborate closely with customers to develop products and services that improve their productivity, flexibility, cost-efficiency and profitability.
  106. collaboration
    act of working jointly
    Active listening and a lively exchange of experiences, ideas and perspectives promote understanding and collaboration between different teams and functions.
  107. collaborative
    accomplished by working jointly
    Through teamwork we build the partnership, trust and collaborative culture that result in improved performance.
  108. colleague
    an associate that one works with
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  109. combine
    put or add together
    Our sharp customer focus is combined with a keen business sense.
  110. combined
    made or joined or united into one
    Our sharp customer focus is combined with a keen business sense.
  111. combining
    the act of combining things to form a new whole
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  112. come together
    come together, as if in an embrace
    By coming together as a team, we combine and leverage different strengths and skills more effectively.
  113. coming together
    the act of joining together as one
    By coming together as a team, we combine and leverage different strengths and skills more effectively.
  114. comment
    a statement that expresses a personal opinion
    Address your comments on The Volvo Way to: [email protected]
  115. commercial
    connected with or engaged in the exchange of goods
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  116. commit
    engage in or perform
    We are committed to shortening lead and turn-around times, to reducing inventory and to focusing on activities that add customer value.
  117. commitment
    the act of binding yourself to a course of action
    Customer focus is based on everyone’s commitment and responsiveness.
  118. committed
    bound or obligated, as under a pledge to a cause or action
    We are committed to shortening lead and turn-around times, to reducing inventory and to focusing on activities that add customer value.
  119. common
    having no special distinction or quality
    These corporate values – quality, safety and environmental care – represent the common ground for our different brands.
  120. common ground
    a basis agreed to by all parties for reaching a mutual understanding
    These corporate values – quality, safety and environmental care – represent the common ground for our different brands.
  121. communicate
    transfer to another
    Open dialogue

    We communicate with each other and keep up an active dialogue.
  122. communicative
    able or tending to transmit a message
    Our leaders are communicative.
  123. company
    an institution created to conduct business
    If you are new to this company, The Volvo Way provides a good introduction.
  124. compare
    examine and note the similarities or differences of
    Measuring how well the Volvo Group meets customer and stakeholder demands, we compare and evaluate ourselves against the high performers.
  125. compass
    navigational instrument for finding directions
    These shared values and principles have become a guiding compass, which we pass on to colleagues and customers, family and friends.
  126. compel
    force somebody to do something
    Sometimes the business environment will compel us to make very difficult decisions affecting many employees, customers and other stakeholders.
  127. compete
    engage in a contest or measure oneself against others
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  128. competence
    the quality of being adequately or well qualified
    Supporting personal growth and competence development, inclusive leaders ensure opportunities for each individual to address new challenges.
  129. competition
    the act of contending with others for rewards or resources
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  130. competitive
    involving rivalry over something
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  131. competitiveness
    an aggressive willingness to compete
    Achieving these objectives powers our competitiveness.
  132. competitor
    the contestant you hope to defeat
    Unlike technologies, strategies, organizational structures or business models, culture is difficult for a competitor to copy.
  133. component
    one of the individual parts making up a larger entity
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  134. comprehensive
    including all or everything
    Comprehensive internal and external feedback fuels these joint efforts.
  135. concert
    a performance of music by players or singers
    Concerted efforts are under way to improve quality, delivery, cost, features and time to market.
  136. concerted
    involving the joint activity of two or more
    Concerted efforts are under way to improve quality, delivery, cost, features and time to market.
  137. conduct
    the way a person behaves toward other people
    This is the way we conduct business and deliver results.
  138. confidence
    belief in yourself and your abilities
    Good teamwork also builds the self-confidence, support and recognition that we all need.
  139. conflict
    an open clash between two opposing groups
    To ensure best results, leaders create mutual trust, cultivate cooperation and handle conflicts within and between teams.
  140. consistently
    in a systematic or steady manner
    We all want to be treated fairly, equally and consistently with respect.
  141. constantly
    without variation or change, in every case
    It constantly reminds us that we can achieve and deliver, change and improve, and reach even higher goals.
  142. constructive
    tending to improve or promote development
    The openness to change and constructive dialogue across the businesses are other enabling factors.
  143. consumption
    the act of using something up
    Across operations we are reducing waste, emissions, energy consumption and our carbon footprint.
  144. continuous
    moving in time or space without interruption
    Continuous improvements

    We are determined to meet the highest demands and expectations of external and internal customers.
  145. continuously
    at every point
    Excellence in quality will be achieved by continuously improving our processes and products based on customers’ needs.
  146. contribute
    give, provide, or supply something
    This is how we create value for our customers and contribute to the positive development of society.
  147. contribution
    a voluntary gift made to some worthwhile cause
    We recognize each individual’s contribution, and celebrate the achievements of our colleagues.
  148. conviction
    an unshakable belief in something without need for proof
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  149. convince
    make realize the truth or validity of something
    We are convinced that higher speed in development projects and process execution will improve our bottom line.
  150. convinced
    having a strong belief or conviction
    We are convinced that higher speed in development projects and process execution will improve our bottom line.
  151. cooperation
    the practice of working together on a common enterprise
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  152. corporate
    of or belonging to a business firm
    Quality, safety and environmental care

    Three corporate values express our commitments:

    Quality reflects our promise to deliver reliable products and services.
  153. correct
    free from error; especially conforming to fact or truth
    By detecting and correcting problems at the real source, we are moving towards zero defects.
  154. cost
    be priced at
    We collaborate closely with customers to develop products and services that improve their productivity, flexibility, cost-efficiency and profitability.
  155. costs
    pecuniary reimbursement to the winning party for the expenses of litigation
    Working with business cycle management reduces costs, improves flexibility and adds customer value.
  156. courage
    a quality of spirit that enables you to face danger or pain
    We are not victims of circumstances, but responsible participants with the courage to influence and allow ourselves to be influenced.
  157. create
    bring into existence
    Volvo Group Executive Committee

    27 August 2009



    OUR MISSION

    By creating value for our customers we create value for our shareholders.
  158. critical
    of a serious examination and judgment of something
    Culture is a critical factor for sustainable growth.
  159. cross
    a marking that consists of lines that intersect each other
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  160. cross-cultural
    dealing with or comparing two or more cultures
    Here we can enhance our sensitivity to cultural diversity and become more skilled in cross-cultural interaction.
  161. crucial
    of extreme importance; vital to the resolution of a crisis
    Decisiveness is crucial for going forward, and leaders must have the fortitude and necessary resolve to make the most difficult business decisions.
  162. cultivate
    adapt something wild to the environment
    To ensure best results, leaders create mutual trust, cultivate cooperation and handle conflicts within and between teams.
  163. cultural
    relating to the shared knowledge and values of a society
    Here we can enhance our sensitivity to cultural diversity and become more skilled in cross-cultural interaction.
  164. culture
    all the knowledge and values shared by a society
    It expresses the culture, behaviors and values shared across the Volvo Group.
  165. customer
    someone who pays for goods or services
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  166. cycle
    a periodically repeated sequence of events
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  167. cyclical
    recurring in a repeated sequence of events
    As a growth company in a cyclical and highly volatile business, we must enhance our ability to also manage steep upturns and downturns.
  168. dare
    a challenge to do something dangerous or foolhardy
    We dare to take initiatives and make decisions.
  169. data
    a collection of facts from which conclusions may be drawn
    We use quantifiable data to monitor and understand reality.
  170. datum
    an item of factual information from measurement or research
    We use quantifiable data to monitor and understand reality.
  171. dealer
    someone who purchases and maintains an inventory of goods to be sold
    That is why we are enhancing dealer and service networks, and why we strive to differentiate our aftermarket products and service offerings.
  172. decentralize
    distribute power from one main authority to smaller ones
    Utilize common strengths

    Our organization is decentralized with product related business areas supported by business units.
  173. decentralized
    withdrawn from a center or place of concentration
    Utilize common strengths

    Our organization is decentralized with product related business areas supported by business units.
  174. decision
    a position or opinion reached after consideration
    We dare to take initiatives and make decisions.
  175. decisiveness
    the trait of resoluteness as evidenced by firmness of character or purpose
    Decisiveness is crucial for going forward, and leaders must have the fortitude and necessary resolve to make the most difficult business decisions.
  176. dedicate
    give entirely to a specific person, activity, or cause
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  177. dedicated
    devoted to a cause or ideal or purpose
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  178. deeply
    to a great depth;far down
    Passion
    Passion is an intense emotion, yet this is how it feels to be deeply committed and engaged.
  179. defect
    a failing or deficiency
    By detecting and correcting problems at the real source, we are moving towards zero defects.
  180. define
    show the form or outline of
    Always moving forward

    The Volvo Way is what defines our culture, encouraging us to assume individual responsibility and ownership for decisions, and to take on new challenges.
  181. deliver
    bring to a destination
    This is the way we conduct business and deliver results.
  182. delivery
    voluntary transfer of something from one party to another
    Concerted efforts are under way to improve quality, delivery, cost, features and time to market.
  183. demand
    request urgently and forcefully
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  184. demanding
    requiring more than usually expected or thought due
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  185. description
    the act of depicting something
    As a member of one team or several teams, we have responsibilities extending beyond the formal role or job descriptions.
  186. deserve
    be worthy
    Leaders must earn and deserve the trust and respect of their teams and colleagues.
  187. designed
    done or made or performed with purpose and intent
    By developing specific machines, vehicles and soft products for different industry segments, we can offer solutions designed to work efficiently together.
  188. desire
    the feeling that accompanies an unsatisfied state
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  189. detect
    discover or determine the existence, presence, or fact of
    By detecting and correcting problems at the real source, we are moving towards zero defects.
  190. detecting
    a police investigation to determine the perpetrator
    By detecting and correcting problems at the real source, we are moving towards zero defects.
  191. determination
    the act of finding out the properties of something
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  192. determine
    find out or learn with certainty, as by making an inquiry
    We are determined to aggressively grow our business, primarily with demanding customers in selected and profitable segments.
  193. determined
    having been learned or found especially by investigation
    We are determined to aggressively grow our business, primarily with demanding customers in selected and profitable segments.
  194. develop
    progress or evolve through a process of natural growth
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  195. developing
    of societies with low levels of industrial capability
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  196. development
    a process in which something passes to a different stage
    This is how we create value for our customers and contribute to the positive development of society.
  197. dialogue
    a conversation between two persons
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  198. difference
    the quality of being unlike or dissimilar
    We are agile, dynamic and determined to make a difference.
  199. different
    unlike in nature, quality, form, or degree
    By developing specific machines, vehicles and soft products for different industry segments, we can offer solutions designed to work efficiently together.
  200. differentiate
    acquire a distinct character
    That is why we are enhancing dealer and service networks, and why we strive to differentiate our aftermarket products and service offerings.
  201. difficult
    requiring great physical or mental effort to accomplish
    Unlike technologies, strategies, organizational structures or business models, culture is difficult for a competitor to copy.
  202. direction
    a line leading to a place or point
    A clear strategic direction, and mutual trust and cooperation in our team, inspire us to reach even further.
  203. discus
    an athletic competition in which a circular object is thrown
    Keep track of how you and your team follow the principles and discuss this.
  204. discuss
    consider or examine in speech or writing
    Keep track of how you and your team follow the principles and discuss this.
  205. distinctive
    of a feature that helps to identify a person or thing
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  206. disturbance
    activity that is a malfunction, intrusion, or interruption
    By reducing unwanted disturbances we make processes more stable, predictable and efficient.
  207. diversity
    noticeable variety
    It is about diversity, teamwork and leadership.
  208. downturn
    a worsening of business or economic activity
    As a growth company in a cyclical and highly volatile business, we must enhance our ability to also manage steep upturns and downturns.
  209. drive
    operate or control a vehicle
    We develop leaders to drive mastery in execution and change.
  210. driver
    someone who drives animals that pull a vehicle
    The purpose is to improve traffic safety as well as the work environment for drivers and operators of vehicles and machinery.
  211. driving
    the act of controlling and steering the movement of a vehicle or animal
    Driving innovations

    All our innovations aim at creating added value for our customers.
  212. dynamic
    characterized by action or forcefulness of personality
    We are agile, dynamic and determined to make a difference.
  213. each
    separately for every person or thing
    Each customer’s business is different.
  214. earn
    acquire or deserve by one's efforts or actions
    Leaders must earn and deserve the trust and respect of their teams and colleagues.
  215. economy
    the system of production and distribution and consumption
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  216. economy of scale
    the savings in production cost due to mass production
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  217. edge
    a line determining the limits of an area
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  218. edition
    the form in which a text is published
    Read this new edition and reflect on what The Volvo Way means in your daily work.
  219. effective
    producing or capable of producing an intended result
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  220. effectively
    in a manner producing an intended result
    By benchmarking with the best and embracing best practices, we are learning how to work more efficiently and effectively.
  221. effectiveness
    power to be effective
    Throughout our company we share best practices and tools to improve effectiveness and productivity.
  222. efficiency
    skillfulness in avoiding wasted time and effort
    We collaborate closely with customers to develop products and services that improve their productivity, flexibility, cost-efficiency and profitability.
  223. efficient
    being effective without wasting time, effort, or expense
    By reducing unwanted disturbances we make processes more stable, predictable and efficient.
  224. efficiently
    in a manner that wastes no time or effort
    By developing specific machines, vehicles and soft products for different industry segments, we can offer solutions designed to work efficiently together.
  225. effort
    use of physical or mental energy; hard work
    Concerted efforts are under way to improve quality, delivery, cost, features and time to market.
  226. eliminate
    end, take out, or do away with
    We focus on eliminating waste and unnecessary work, such as activities that fail to add customer value.
  227. embody
    represent in physical form
    Our culture embodies individual responsibility and accountability for results.
  228. embrace
    squeeze tightly in your arms, usually with fondness
    By benchmarking with the best and embracing best practices, we are learning how to work more efficiently and effectively.
  229. embracing
    the act of clasping another person in the arms
    By benchmarking with the best and embracing best practices, we are learning how to work more efficiently and effectively.
  230. emerge
    come out into view, as from concealment
    Equally important, when new opportunities emerge, we must dare to grow and expand aggressively.
  231. emission
    the act of causing to flow forth
    We are improving fuel efficiency and reducing emissions and noise from our products.
  232. emotion
    any strong feeling
    Passion
    Passion is an intense emotion, yet this is how it feels to be deeply committed and engaged.
  233. employee
    a worker who is hired to perform a job
    Profitable growth enables investments in new products and services, new markets and future technologies, and in our skilled employees.
  234. employer
    a person or firm that hires workers
    We are convinced that a cohesive culture based on global values strengthens our brands and makes Volvo Group a more attractive employer, business partner, industry leader, and trusted corporate citizen.
  235. empower
    give or delegate authority to
    When we feel respected, we are empowered to assume responsibility for ourselves and our situation.
  236. empowered
    invested with legal or official authority
    When we feel respected, we are empowered to assume responsibility for ourselves and our situation.
  237. empowerment
    the act of giving authority or legality to
    That is why we are enhancing leanness, empowerment and agility.
  238. enable
    provide the means to perform some task
    Profitable growth enables investments in new products and services, new markets and future technologies, and in our skilled employees.
  239. enabling
    providing legal power or sanction
    The openness to change and constructive dialogue across the businesses are other enabling factors.
  240. encourage
    inspire with confidence
    Face-to-face and team meetings are used to encourage an open dialogue.
  241. encouraging
    giving courage or confidence or hope
    By giving positive feedback and encouraging each other, we strengthen the willingness to act and learn.
  242. endeavor
    attempt by employing effort
    We endeavor to create a cohesive culture throughout all Volvo Group companies.
  243. endurance
    a state of surviving; remaining alive
    All of us face new challenges with endurance and ingenuity, and always strive to be part of the solution.
  244. Energy
    the federal department responsible for maintaining a national energy policy of the United States; created in 1977
    Energy, passion and respect for the individual

    Energy
    Energy and drive enhances our effectiveness.
  245. energy
    forceful exertion
    We work with energy, passion, and respect for the individual.
  246. engage
    consume all of one's attention or time
    Passion
    Passion is an intense emotion, yet this is how it feels to be deeply committed and engaged.
  247. engaged
    having one's attention or mind or energy consumed
    Passion
    Passion is an intense emotion, yet this is how it feels to be deeply committed and engaged.
  248. engagement
    a meeting arranged in advance
    Involvement and engagement

    We care about the future of our company.
  249. enhance
    increase
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  250. ensure
    make certain of
    The development of innovative technologies is vital to meet stringent legislative requirements, to expand our leading position in different markets and to ensure the competitiveness of future product generations.
  251. environment
    the totality of surrounding conditions
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  252. environmental
    of or relating to the external conditions or surroundings
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  253. equally
    in a balanced or impartial way
    It would be equally difficult for us to replicate the culture of a competitor.
  254. establish
    set up or found
    We are actively establishing business practices, cross-functional teams and networks that enable individuals and different groups to contribute to their fullest potential.
  255. esteem
    the condition of being honored
    Our personal capacity and self-esteem will grow and help us meet the high expectations that we face as employees.
  256. evaluate
    estimate the nature, quality, ability or significance of
    Measuring how well the Volvo Group meets customer and stakeholder demands, we compare and evaluate ourselves against the high performers.
  257. every
    (used of count nouns) each and all of the members of a group considered singly and without exception
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  258. evolve
    undergo development
    This evolves from a strong sense of involvement in shaping the future of our industry.
  259. example
    an item of information that is typical of a class or group
    Leaders also set an example by frequently asking for feedback from customers, colleagues and employees.
  260. excellence
    possessing good qualities in high degree
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  261. exchange
    the act of changing one thing for another thing
    Active listening and a lively exchange of experiences, ideas and perspectives promote understanding and collaboration between different teams and functions.
  262. execute
    put in effect
    We trust each other to take initiatives and to execute.
  263. executed
    put to death as punishment
    Change initiatives must always be executed with the utmost speed and resolve.
  264. execution
    putting a condemned person to death
    We develop leaders to drive mastery in execution and change.
  265. executive
    a person responsible for the administration of a business
    Volvo Group Executive Committee

    27 August 2009



    OUR MISSION

    By creating value for our customers we create value for our shareholders.
  266. expand
    extend in one or more directions
    The development of innovative technologies is vital to meet stringent legislative requirements, to expand our leading position in different markets and to ensure the competitiveness of future product generations.
  267. expect
    regard something as probable or likely
    All leaders are expected to stand up for company decisions, and to always be driving change.
  268. expectation
    belief about the future
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  269. expected
    considered likely or probable to happen or arrive
    All leaders are expected to stand up for company decisions, and to always be driving change.
  270. experience
    the content of observation or participation in an event
    To further optimize our innovation system we are sharing experiences and collaborating with external partners, universities and research institutions.
  271. expertise
    skillfulness by virtue of possessing special knowledge
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  272. express
    communicate beliefs or opinions
    It expresses the culture, behaviors and values shared across the Volvo Group.
  273. external
    happening or arising outside some limits or surface
    Continuous improvements

    We are determined to meet the highest demands and expectations of external and internal customers.
  274. extra
    more than is needed, desired, or required
    We are resolved to walk that extra mile for our customers.
  275. face
    the front of the human head from the forehead to the chin
    All of us face new challenges with endurance and ingenuity, and always strive to be part of the solution.
  276. face-to-face
    directly facing each other
    Face-to-face and team meetings are used to encourage an open dialogue.
  277. facing
    an ornamental coating to a building
    The global climate change is one of the greatest challenges that we are all facing.
  278. factor
    anything that contributes causally to a result
    The openness to change and constructive dialogue across the businesses are other enabling factors.
  279. factory
    a plant with facilities for manufacturing
    In our factories, offices, and meeting rooms, we act according to these values and principles.
  280. fairly
    without favoring one party, in a fair evenhanded manner
    We all want to be treated fairly, equally and consistently with respect.
  281. faster
    more quickly
    We are determined to change faster than any of our competitors.
  282. feedback
    the process in which output of a system is returned to input
    Comprehensive internal and external feedback fuels these joint efforts.
  283. feel
    be conscious of a physical, mental, or emotional state
    Passion
    Passion is an intense emotion, yet this is how it feels to be deeply committed and engaged.
  284. finance
    the commercial activity of providing funds and capital
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  285. financial
    involving fiscal matters
    It also attracts investors’ capital, providing financial strength and freedom to act on business opportunities.
  286. financing
    the act of funding
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  287. firmly
    with force
    We firmly believe that every individual can change and develop, perform and improve.
  288. flexibility
    the property of being easily bent or shaped
    We collaborate closely with customers to develop products and services that improve their productivity, flexibility, cost-efficiency and profitability.
  289. flexible
    able to bend easily
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  290. focus
    the concentration of attention or energy on something
    CUSTOMERS FIRST

    Customer focus

    We work for our customers.
  291. focus on
    center upon
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  292. focused
    brought into sharp clarity
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  293. focusing
    the concentration of attention or energy on something
    We are committed to shortening lead and turn-around times, to reducing inventory and to focusing on activities that add customer value.
  294. footprint
    a mark of a foot or shoe on a surface
    Across operations we are reducing waste, emissions, energy consumption and our carbon footprint.
  295. forge
    create by hammering
    It helps us in forging stronger relationships with global and local customers and partners.
  296. forging
    shaping metal by heating and hammering
    It helps us in forging stronger relationships with global and local customers and partners.
  297. formal
    in accord with established conventions and requirements
    As a member of one team or several teams, we have responsibilities extending beyond the formal role or job descriptions.
  298. fortitude
    strength of mind that enables one to endure adversity
    Decisiveness is crucial for going forward, and leaders must have the fortitude and necessary resolve to make the most difficult business decisions.
  299. forward
    at or to or toward the front
    Decisiveness is crucial for going forward, and leaders must have the fortitude and necessary resolve to make the most difficult business decisions.
  300. foster
    providing nurture though not related by blood or legal ties
    Leaders build trust and foster employee engagement.
  301. foundation
    the basis on which something is grounded
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  302. frequently
    many times at short intervals
    Leaders communicate frequently and pro-actively with all employees, especially during times of change and challenging business conditions.
  303. fuel
    a substance that can be consumed to produce energy
    We are improving fuel efficiency and reducing emissions and noise from our products.
  304. fully
    to the greatest degree or extent; completely or entirely;
    Each business fully leverages and utilizes the Group’s common platforms and processes, solutions and strengths to meet their customers’ specific needs.
  305. function
    what something is used for
    Active listening and a lively exchange of experiences, ideas and perspectives promote understanding and collaboration between different teams and functions.
  306. functional
    designed for or capable of a particular use
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  307. fundamental
    serving as an essential component
    Respect for the individual is fundamental for all relations.
  308. further
    to or at a greater extent or degree or a more advanced stage
    To further optimize our innovation system we are sharing experiences and collaborating with external partners, universities and research institutions.
  309. future
    the time yet to come
    The Volvo Way

    Preface

    The Volvo Way shows what we stand for and aspire to be in the future.
  310. generate
    bring into existence
    This generates new energy in the company.
  311. generation
    group of genetically related organisms in a line of descent
    The development of innovative technologies is vital to meet stringent legislative requirements, to expand our leading position in different markets and to ensure the competitiveness of future product generations.
  312. global
    involving the entire earth
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  313. global climate change
    a change in the world's climate
    The global climate change is one of the greatest challenges that we are all facing.
  314. global organization
    an international alliance involving many different countries
    Leaders are skilled in navigating our global organization and in managing across different cultures.
  315. go forward
    move ahead; travel onward in time or space
    Decisiveness is crucial for going forward, and leaders must have the fortitude and necessary resolve to make the most difficult business decisions.
  316. goal
    the state of affairs that a plan is intended to achieve
    This means a clear orientation towards common goals and solutions, and a strong determination to grow, develop and improve.
  317. group
    any number of entities (members) considered as a unit
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  318. group A
    the blood group whose red cells carry the A antigen
    We are convinced that a cohesive culture based on global values strengthens our brands and makes Volvo Group a more attractive employer, business partner, industry leader, and trusted corporate citizen.
  319. grow
    increase in size by natural process
    We are determined to aggressively grow our business, primarily with demanding customers in selected and profitable segments.
  320. growth
    changing gradually from a simple to a more complex level
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  321. guide
    someone employed to conduct others
    If you have been with us for some time, you know how to use The Volvo Way as a guide for your behavior as individual, team member and leader.
  322. guideline
    a rule that provides direction for appropriate behavior
    Leaders are responsible for developing strategies and goals, for establishing business-oriented guidelines for work, and for involving employees in the decision-making process.
  323. guiding
    showing the way by conducting or leading
    These shared values and principles have become a guiding compass, which we pass on to colleagues and customers, family and friends.
  324. handle
    touch, lift, or hold
    To ensure best results, leaders create mutual trust, cultivate cooperation and handle conflicts within and between teams.
  325. harmonious
    exhibiting equivalence or correspondence among constituents
    Inside the team we strive for a harmonious team-spirit, openness and continuous improvements.
  326. healthier
    improved in health or physical condition
    Throughout our own operations, we actively enhance occupational safety and a healthier work environment.
  327. Here
    queen of the Olympian gods in ancient Greek mythology
    Here we can bring our hearts and minds to work.
  328. high
    being at or having a relatively great or specific elevation
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  329. higher
    advanced in complexity or elaboration
    We are convinced that higher speed in development projects and process execution will improve our bottom line.
  330. highly
    to a great degree or extent; favorably or with much respect
    In a highly competitive market it matters to be fast, quick and nimble.
  331. honest
    marked by truth
    All of us need honest and constructive feedback.
  332. identify
    recognize as being
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  333. impact
    the striking of one body against another
    Environmental care expresses our commitment to reduce any adverse impact on the environment from our products and operations.
  334. imperative
    requiring attention or action
    Short-term profitability is imperative for sustainable growth.
  335. implement
    a piece of equipment or a tool used for a specific purpose
    Implementing just in time principles means that we get, produce and deliver what is needed, when it is needed, and in the amount needed.
  336. important
    significant in effect or meaning
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  337. improve
    to make better
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  338. improved
    become or made better in quality
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  339. improvement
    the act of making something better
    Continuous improvements

    We are determined to meet the highest demands and expectations of external and internal customers.
  340. improving
    getting higher or more vigorous
    We focus on improving quality and performance that add value to our customers.
  341. in a way
    from some points of view
    We also have a common goal of servicing our customers in a way that generates profit.
  342. in common
    sharing equally with another or others
    Working across the different businesses in common projects, programs and processes creates opportunities for sharing knowledge and learning from best practices.
  343. in time
    within an indefinite time or at an unspecified future time
    Implementing just in time principles means that we get, produce and deliver what is needed, when it is needed, and in the amount needed.
  344. incident
    a single distinct event
    Safety is about reducing the risk of accidents and mitigating the consequences of any incidents that may occur.
  345. inclusive
    encompassing much or everything
    Supporting personal growth and competence development, inclusive leaders ensure opportunities for each individual to address new challenges.
  346. increase
    a process of becoming larger or longer or more numerous
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  347. increasing
    becoming greater or larger
    It contributes to increasing our productivity, collaboration and ability to innovate.
  348. increasingly
    advancing in amount or intensity
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  349. individual
    being or characteristic of a single thing or person
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  350. industry
    the action of making of goods and services for sale
    By developing specific machines, vehicles and soft products for different industry segments, we can offer solutions designed to work efficiently together.
  351. influence
    a power to affect persons or events
    We are not victims of circumstances, but responsible participants with the courage to influence and allow ourselves to be influenced.
  352. information
    knowledge acquired through study or experience
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  353. information technology
    the branch of engineering that deals with the use of computers and telecommunications to retrieve and store and transmit information
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  354. ingenuity
    the power of creative imagination
    All of us face new challenges with endurance and ingenuity, and always strive to be part of the solution.
  355. initiative
    readiness to embark on bold new ventures
    We trust each other to take initiatives and to execute.
  356. innovate
    bring something new to an environment
    It contributes to increasing our productivity, collaboration and ability to innovate.
  357. innovation
    the act of starting something for the first time
    Driving innovations

    All our innovations aim at creating added value for our customers.
  358. innovative
    introducing new ideas or creative methods
    The development of innovative technologies is vital to meet stringent legislative requirements, to expand our leading position in different markets and to ensure the competitiveness of future product generations.
  359. inspire
    serve as the inciting cause of
    A clear strategic direction, and mutual trust and cooperation in our team, inspire us to reach even further.
  360. institution
    a custom that has been an important feature of some group
    To further optimize our innovation system we are sharing experiences and collaborating with external partners, universities and research institutions.
  361. instrumental
    serving or acting as a means or aid
    Employee involvement is instrumental in achieving Volvo Group’s strategic objectives.
  362. insurance
    protection against future loss
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  363. integral
    existing as an essential constituent or characteristic
    Safety is an integral part of product development.
  364. integrate
    make into a whole or make part of a whole
    Working closely with our customers in cross-functional and integrated teams promotes agility and alignment, responsiveness and a clear responsibility for results.
  365. integrated
    formed or united into a whole
    Working closely with our customers in cross-functional and integrated teams promotes agility and alignment, responsiveness and a clear responsibility for results.
  366. integration
    the act of combining into a whole
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  367. integrity
    an undivided or unbroken completeness with nothing wanting
    We conduct our business with integrity.
  368. intense
    possessing a distinctive feature to a heightened degree
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  369. interact
    do something together or with others
    We all interface and interact with different customers.
  370. interaction
    mutual or reciprocal dealings or influence
    We develop overall objectives and specific business plans through bottom-up and top-down interaction.
  371. interface
    a surface forming a common boundary between two things
    We all interface and interact with different customers.
  372. internal
    located inward
    Continuous improvements

    We are determined to meet the highest demands and expectations of external and internal customers.
  373. introduction
    the act of beginning something new
    If you are new to this company, The Volvo Way provides a good introduction.
  374. inventory
    a detailed list of all the items in stock
    We are committed to shortening lead and turn-around times, to reducing inventory and to focusing on activities that add customer value.
  375. investment
    laying out money or capital in an enterprise
    Profitable growth enables investments in new products and services, new markets and future technologies, and in our skilled employees.
  376. investor
    someone who commits capital to gain financial returns
    It also attracts investors’ capital, providing financial strength and freedom to act on business opportunities.
  377. invite
    ask someone in a friendly way to do something
    Customers, suppliers and other partners are invited to participate.
  378. involve
    contain as a part
    We are involved in setting the business direction and implementing the strategy.
  379. involved
    connected by participation or association or use
    We are involved in setting the business direction and implementing the strategy.
  380. involvement
    the act of sharing in the activities of a group
    Early involvement of customers ensures a deeper understanding of their business needs.
  381. job description
    description of the responsibilities associated with a given job
    As a member of one team or several teams, we have responsibilities extending beyond the formal role or job descriptions.
  382. joint
    junction by which parts or objects are linked together
    Comprehensive internal and external feedback fuels these joint efforts.
  383. just in time
    at the last possible moment
    Implementing just in time principles means that we get, produce and deliver what is needed, when it is needed, and in the amount needed.
  384. keen
    intense or sharp
    Our sharp customer focus is combined with a keen business sense.
  385. keep track
    stay informed or fully aware of
    Keep track of how you and your team follow the principles and discuss this.
  386. keep up
    maintain a required pace or level
    Open dialogue

    We communicate with each other and keep up an active dialogue.
  387. knowledge
    the result of perception, learning, and reasoning
    This gives access to state of the art knowledge and leading edge technologies.
  388. lead
    take somebody somewhere
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  389. leader
    a person who rules or guides or inspires others
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  390. leaders
    the body of people who lead a group
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  391. leadership
    the status of being in charge
    It is about diversity, teamwork and leadership.
  392. leading
    going or proceeding or going in advance; showing the way
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  393. leading edge
    forward edge of an airfoil
    This gives access to state of the art knowledge and leading edge technologies.
  394. leaner
    the throw of a horseshoe so as to lean against the stake
    Our businesses can become leaner, quicker, more agile and better aligned with each other.
  395. leanness
    the property of having little body fat
    That is why we are enhancing leanness, empowerment and agility.
  396. learn
    gain knowledge or skills
    By benchmarking with the best and embracing best practices, we are learning how to work more efficiently and effectively.
  397. learning
    the cognitive process of acquiring skill or knowledge
    By benchmarking with the best and embracing best practices, we are learning how to work more efficiently and effectively.
  398. legislative
    relating to a lawmaking assembly
    The development of innovative technologies is vital to meet stringent legislative requirements, to expand our leading position in different markets and to ensure the competitiveness of future product generations.
  399. level
    a relative position or degree of value in a graded group
    Great teamwork at every level is based on mutual trust, solid relations and cooperation in working together to meet common business objectives.
  400. leverage
    the mechanical advantage gained by a machine on a fulcrum
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  401. line of sight
    an imaginary straight line along which an observer looks
    By aligning individual and team goals with the overall strategic objectives, we are creating a clear line of sight that enhances the understanding of each employee’s role and contribution.
  402. listen
    hear with intention
    We listen actively and always try to learn from and support each other.
  403. listening
    the act of hearing attentively
    Active listening and a lively exchange of experiences, ideas and perspectives promote understanding and collaboration between different teams and functions.
  404. live
    have life, be alive
    We all share a responsibility for living our culture and moving from words to action.
  405. lively
    full of life and energy
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  406. living
    pertaining to living persons
    We all share a responsibility for living our culture and moving from words to action.
  407. local
    of or belonging to or characteristic of a particular area
    It helps us in forging stronger relationships with global and local customers and partners.
  408. local authority
    an administrative unit of local government
    We work together with global organizations, universities, and local authorities to contribute to the positive development of society.
  409. logistics
    supplying an operation with labor and materials as needed
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  410. long-term
    relating to or extending over a relatively long time
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  411. loyalty
    the quality of being steadfast in allegiance or duty
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  412. machinery
    mechanical or electrical devices collectively
    We develop, manufacture and supply vehicles, machinery, products and services.
  413. maintenance
    activity involved in keeping something in good working order
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  414. make
    perform or carry out
    By reducing unwanted disturbances we make processes more stable, predictable and efficient.
  415. manage
    be in charge of, act on, or dispose of
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  416. management
    the act of controlling something
    Working with business cycle management reduces costs, improves flexibility and adds customer value.
  417. manufacture
    put together out of artificial or natural components
    We develop, manufacture and supply vehicles, machinery, products and services.
  418. market
    a store where groceries are sold
    Profitable growth enables investments in new products and services, new markets and future technologies, and in our skilled employees.
  419. mastery
    great skillfulness and knowledge of some subject or activity
    We develop leaders to drive mastery in execution and change.
  420. match
    a formal contest in which people or teams compete
    We try to understand their unique requirements and to find the most appropriate solution that matches their expectations and current business needs.
  421. matter
    that which has mass and occupies space
    In a highly competitive market it matters to be fast, quick and nimble.
  422. matter to
    be of importance or consequence
    In a highly competitive market it matters to be fast, quick and nimble.
  423. mean
    denote or connote
    Read this new edition and reflect on what The Volvo Way means in your daily work.
  424. means
    how a result is obtained or an end is achieved
    Read this new edition and reflect on what The Volvo Way means in your daily work.
  425. measure
    determine the dimensions of something or somebody
    Measuring how well the Volvo Group meets customer and stakeholder demands, we compare and evaluate ourselves against the high performers.
  426. measuring
    the act or process of assigning numbers to phenomena according to a rule
    Measuring how well the Volvo Group meets customer and stakeholder demands, we compare and evaluate ourselves against the high performers.
  427. meet
    come together
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  428. meeting
    the social act of assembling for some common purpose
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  429. member
    anything that belongs to a set or class
    If you have been with us for some time, you know how to use The Volvo Way as a guide for your behavior as individual, team member and leader.
  430. mission
    an operation that is assigned by a higher headquarters
    Volvo Group Executive Committee

    27 August 2009



    OUR MISSION

    By creating value for our customers we create value for our shareholders.
  431. mitigate
    lessen or to try to lessen the seriousness or extent of
    Safety is about reducing the risk of accidents and mitigating the consequences of any incidents that may occur.
  432. model
    a representation of something, often on a smaller scale
    Unlike technologies, strategies, organizational structures or business models, culture is difficult for a competitor to copy.
  433. monitor
    someone who observes to ensure fairness or prevent mistakes
    We use quantifiable data to monitor and understand reality.
  434. more
    greater in size or amount or extent or degree
    By reducing unwanted disturbances we make processes more stable, predictable and efficient.
  435. motivate
    give an incentive for action
    They listen, provide timely information related to work, motivate and explain decisions.
  436. move
    change location
    We all share a responsibility for living our culture and moving from words to action.
  437. moving
    in motion
    We all share a responsibility for living our culture and moving from words to action.
  438. must
    a necessary or essential thing
    Decisiveness is crucial for going forward, and leaders must have the fortitude and necessary resolve to make the most difficult business decisions.
  439. mutual
    common to or shared by two or more parties
    A clear strategic direction, and mutual trust and cooperation in our team, inspire us to reach even further.
  440. navigate
    direct carefully and safely
    Leaders are skilled in navigating our global organization and in managing across different cultures.
  441. need
    require or want
    We try to understand their unique requirements and to find the most appropriate solution that matches their expectations and current business needs.
  442. needed
    necessary for relief or supply
    Implementing just in time principles means that we get, produce and deliver what is needed, when it is needed, and in the amount needed.
  443. needs
    in such a manner as could not be otherwise
    We try to understand their unique requirements and to find the most appropriate solution that matches their expectations and current business needs.
  444. network
    an open fabric woven together at regular intervals
    That is why we are enhancing dealer and service networks, and why we strive to differentiate our aftermarket products and service offerings.
  445. new
    not of long duration
    If you are new to this company, The Volvo Way provides a good introduction.
  446. new edition
    a publication (such as a book) that has been modified or updated and offered again for sale
    Read this new edition and reflect on what The Volvo Way means in your daily work.
  447. nimble
    moving quickly and lightly
    In a highly competitive market it matters to be fast, quick and nimble.
  448. noise
    sound of any kind
    We are improving fuel efficiency and reducing emissions and noise from our products.
  449. nurture
    provide with nourishment
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  450. objective
    the goal intended to be attained
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  451. occupational
    relating to an activity or job for which you are trained
    Throughout our own operations, we actively enhance occupational safety and a healthier work environment.
  452. offer
    present for acceptance or rejection
    By developing specific machines, vehicles and soft products for different industry segments, we can offer solutions designed to work efficiently together.
  453. offering
    something put forward for acceptance
    That is why we are enhancing dealer and service networks, and why we strive to differentiate our aftermarket products and service offerings.
  454. open
    affording free passage or access
    It is about involvement, open dialogue and feedback.
  455. openly
    in an open way
    We openly address problems, and we are resolved to find solutions.
  456. openness
    without obstructions to passage or view
    The openness to change and constructive dialogue across the businesses are other enabling factors.
  457. operation
    process or manner of functioning
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  458. operational
    pertaining to a series of actions for achieving a result
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  459. operations
    financial transactions at a brokerage
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  460. operator
    an agent that operates some apparatus or machine
    The purpose is to improve traffic safety as well as the work environment for drivers and operators of vehicles and machinery.
  461. opportunity
    a possibility from a favorable combination of circumstances
    It also attracts investors’ capital, providing financial strength and freedom to act on business opportunities.
  462. optimize
    make optimal; get the most out of; use best
    To further optimize our innovation system we are sharing experiences and collaborating with external partners, universities and research institutions.
  463. organization
    a methodical and orderly manner or approach
    Throughout the entire organization, we aim to do things right the first time.
  464. organizational
    of or relating to an organization
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  465. orient
    the eastern hemisphere
    Leaders are responsible for developing strategies and goals, for establishing business-oriented guidelines for work, and for involving employees in the decision-making process.
  466. orientation
    the act of determining one's position
    This means a clear orientation towards common goals and solutions, and a strong determination to grow, develop and improve.
  467. oriented
    adjusted or located in relation to surroundings
    Leaders are responsible for developing strategies and goals, for establishing business-oriented guidelines for work, and for involving employees in the decision-making process.
  468. other
    not the same one or ones already mentioned or implied
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  469. outline
    the line that appears to bound an object
    This is a culture of enablement, based on global principles and shared values outlined in The Volvo Way. Active development towards realizing The Volvo Way spirit and culture is the backbone of all operations.
  470. outlined
    showing clearly the outline or profile or boundary
    This is a culture of enablement, based on global principles and shared values outlined in The Volvo Way. Active development towards realizing The Volvo Way spirit and culture is the backbone of all operations.
  471. overall
    involving only main features
    We develop overall objectives and specific business plans through bottom-up and top-down interaction.
  472. own up
    admit or acknowledge a wrongdoing or error
    Leaders own up to and take responsibility for their mistakes.
  473. ownership
    the state of being in possession of something
    To be involved and empowered in setting the direction means that we take individual responsibility and ownership for decisions.
  474. part
    one of the portions into which something is regarded as divided and which together constitute a whole
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  475. participant
    someone who is involved in an activity
    We are not victims of circumstances, but responsible participants with the courage to influence and allow ourselves to be influenced.
  476. participate
    be involved in
    Customers, suppliers and other partners are invited to participate.
  477. partner
    a person who is a member of a cooperative relationship
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  478. partnership
    a cooperative relationship between people or groups
    Through teamwork we build the partnership, trust and collaborative culture that result in improved performance.
  479. parts
    the local environment
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  480. pass
    go across or through
    Pass on values that you are passionate about to colleagues and customers, family and friends.
  481. pass on
    place into the hands or custody of
    Pass on values that you are passionate about to colleagues and customers, family and friends.
  482. Passion
    the suffering of Jesus at the Crucifixion
    Passion
    Passion is an intense emotion, yet this is how it feels to be deeply committed and engaged.
  483. passion
    a strong feeling or emotion
    We work with energy, passion, and respect for the individual.
  484. passionate
    having or expressing strong emotions
    Pass on values that you are passionate about to colleagues and customers, family and friends.
  485. pave
    cover with a material such as stone or concrete to make suitable for vehicle traffic
    Operational excellence paves the way for customer satisfaction.
  486. perform
    get done
    We firmly believe that every individual can change and develop, perform and improve.
  487. performance
    the act of doing something successfully
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  488. performer
    an entertainer who performs a dramatic or musical work for an audience
    Measuring how well the Volvo Group meets customer and stakeholder demands, we compare and evaluate ourselves against the high performers.
  489. performing
    the performance of a part or role in a drama
    To build a high-performing Volvo Group we need effective teamwork across functions, businesses and national cultures.
  490. perseverance
    the act of continuing or repeating
    True leadership requires the courage, perseverance and integrity to always act in the best interest of the whole Volvo Group.
  491. persistent
    stubbornly unyielding
    All employees are focused on continuous improvements, which require a systematic and persistent approach.
  492. personal
    concerning an individual or his or her private life
    Our personal capacity and self-esteem will grow and help us meet the high expectations that we face as employees.
  493. perspective
    a way of regarding situations or topics
    Active listening and a lively exchange of experiences, ideas and perspectives promote understanding and collaboration between different teams and functions.
  494. plan
    a series of steps to be carried out or goals to be achieved
    We actively participate in an open dialogue about plans, decisions and changes that affect our work, team assignment or business goals.
  495. planet
    a celestial body that revolves around the sun
    Winning the confidence of the world

    We care about the future of this planet.
  496. platform
    a raised horizontal surface
    Each business fully leverages and utilizes the Group’s common platforms and processes, solutions and strengths to meet their customers’ specific needs.
  497. positive
    characterized by or displaying affirmation or acceptance
    This is how we create value for our customers and contribute to the positive development of society.
  498. positive feedback
    feedback in phase with (augmenting) the input
    By giving positive feedback and encouraging each other, we strengthen the willingness to act and learn.
  499. potential
    existing in possibility
    We are actively establishing business practices, cross-functional teams and networks that enable individuals and different groups to contribute to their fullest potential.
  500. practice
    a customary way of operation or behavior
    Throughout our company we share best practices and tools to improve effectiveness and productivity.
  501. predictable
    capable of being foretold
    By reducing unwanted disturbances we make processes more stable, predictable and efficient.
  502. preface
    a short introductory essay preceding the text of a book
    The Volvo Way

    Preface

    The Volvo Way shows what we stand for and aspire to be in the future.
  503. primarily
    for the most part
    We are determined to aggressively grow our business, primarily with demanding customers in selected and profitable segments.
  504. principle
    a basic generalization that is accepted as true
    Keep track of how you and your team follow the principles and discuss this.
  505. pro
    an argument in favor of a proposal
    Leaders communicate frequently and pro-actively with all employees, especially during times of change and challenging business conditions.
  506. problem
    a question raised for consideration or solution
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  507. process
    a particular course of action intended to achieve a result
    Excellence in quality will be achieved by continuously improving our processes and products based on customers’ needs.
  508. product
    an artifact that has been created by someone or some process
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  509. product development
    improving an existing product or developing new kinds of products
    Safety is an integral part of product development.
  510. production
    the act or process of making something
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  511. productivity
    the quality of yielding positive results
    We collaborate closely with customers to develop products and services that improve their productivity, flexibility, cost-efficiency and profitability.
  512. professional
    of or relating to or suitable as an occupation
    Active employee commitment develops us, both as individuals and professionals.
  513. professionally
    in a professional manner
    The Volvo Way is based on the conviction that every individual has the capability and the determination to improve our business operations, and the desire to develop professionally.
  514. profitability
    the quality of affording gain or benefit or profit
    We collaborate closely with customers to develop products and services that improve their productivity, flexibility, cost-efficiency and profitability.
  515. profitable
    yielding material gain
    We are determined to aggressively grow our business, primarily with demanding customers in selected and profitable segments.
  516. project
    a planned undertaking
    We are convinced that higher speed in development projects and process execution will improve our bottom line.
  517. promote
    assign to a higher position
    Working closely with our customers in cross-functional and integrated teams promotes agility and alignment, responsiveness and a clear responsibility for results.
  518. promptly
    with little or no delay
    We can make decisions and act promptly.
  519. proud of
    feeling pleasurable satisfaction over something by which you measures your self-worth
    We are all proud of what Volvo Group has achieved, about our excellent products and services, and of how we live our global values – The Volvo Way.

    Respect for the individual
    We care about people.
  520. provide
    give something useful or necessary to
    If you are new to this company, The Volvo Way provides a good introduction.
  521. provider
    someone who supplies the means for subsistence
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  522. purpose
    what something is used for
    The purpose is to improve traffic safety as well as the work environment for drivers and operators of vehicles and machinery.
  523. quality
    an essential and distinguishing attribute of something
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  524. quantifiable
    capable of being quantified
    We use quantifiable data to monitor and understand reality.
  525. quantify
    use as a quantifier
    We quantify and measure to deliver excellence, quality, and results.
  526. quicker
    more quickly
    Our businesses can become leaner, quicker, more agile and better aligned with each other.
  527. raise
    move upwards
    Collaboration within and between teams improves alignment and commitment, and raises the level of energy and responsiveness throughout the Group.
  528. real
    being or occurring in fact or actuality
    By detecting and correcting problems at the real source, we are moving towards zero defects.
  529. reality
    the state of being actual
    We use quantifiable data to monitor and understand reality.
  530. recipe
    directions for making something
    It is a recipe for success in which we strongly believe.
  531. recognition
    identifying something or someone by remembering
    Good teamwork also builds the self-confidence, support and recognition that we all need.
  532. recognize
    perceive to be something or something you can identify
    We recognize each individual’s contribution, and celebrate the achievements of our colleagues.
  533. recognized
    generally approved or compelling recognition
    We all need to be recognized for our individual accomplishments, initiatives and contributions to our team, company and customers.
  534. recruit
    cause to assemble or enlist in the military
    The Volvo Way guides us when recruiting, selecting and developing new colleagues.
  535. reduce
    make smaller
    Working with business cycle management reduces costs, improves flexibility and adds customer value.
  536. reducing
    any process in which electrons are added to an atom or ion
    Safety is about reducing the risk of accidents and mitigating the consequences of any incidents that may occur.
  537. reflect
    throw or bend back from a surface
    Read this new edition and reflect on what The Volvo Way means in your daily work.
  538. refuse
    show unwillingness towards
    We refuse to accept poor quality.
  539. regularly
    in a regular manner
    Leaders regularly provide feedback that is specific, timely and actionable.
  540. regulatory
    restricting according to rules or principles
    We respond with agility and flexibility to new commercial, regulatory and technological challenges.
  541. reinforce
    strengthen and support
    The development of new transport related technologies also reinforces our competitive advantages.
  542. relate
    give an account of
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  543. related
    connected logically or causally or by shared characteristics
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  544. related to
    being connected either logically or causally or by shared characteristics
    They listen, provide timely information related to work, motivate and explain decisions.
  545. relation
    the state or quality of having something in common
    Respect for the individual is fundamental for all relations.
  546. relations
    mutual dealings or connections or communications among persons or groups
    Respect for the individual is fundamental for all relations.
  547. relationship
    a mutual connection between people
    It helps us in forging stronger relationships with global and local customers and partners.
  548. relevant
    having a bearing on or connection with the subject at issue
    Messages are clear, timely and relevant.
  549. reliable
    able to be depended on; consistent or steady
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  550. remind
    put in the mind of someone
    It constantly reminds us that we can achieve and deliver, change and improve, and reach even higher goals.
  551. renewal
    the act of renewing
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  552. rental
    the act of paying for the use of something
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  553. replicate
    reproduce or make an exact copy of
    It would be equally difficult for us to replicate the culture of a competitor.
  554. represent
    be a delegate or spokesperson for
    These corporate values – quality, safety and environmental care – represent the common ground for our different brands.
  555. reputation
    the general estimation that the public has for a person
    The ability to develop new technologies and implement them in commercial products and services has contributed to our success and reputation.
  556. require
    have need of
    All employees are focused on continuous improvements, which require a systematic and persistent approach.
  557. requirement
    necessary activity
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  558. research
    a seeking for knowledge
    To further optimize our innovation system we are sharing experiences and collaborating with external partners, universities and research institutions.
  559. resolve
    find a solution or answer
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  560. resolved
    explained or answered
    We are resolved to walk that extra mile for our customers.
  561. resource
    aid or support that may be drawn upon when needed
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  562. respect
    regard highly; think much of
    We work with energy, passion, and respect for the individual.
  563. respected
    receiving deferential regard
    When we feel respected, we are empowered to assume responsibility for ourselves and our situation.
  564. respond
    show a reaction to something
    We respond with agility and flexibility to new commercial, regulatory and technological challenges.
  565. responsibility
    the social force that binds you to a course of action
    We all share a responsibility for living our culture and moving from words to action.
  566. responsible
    worthy of or requiring trust; held accountable
    We are not victims of circumstances, but responsible participants with the courage to influence and allow ourselves to be influenced.
  567. responsible for
    being the agent or cause
    Leaders are responsible for developing strategies and goals, for establishing business-oriented guidelines for work, and for involving employees in the decision-making process.
  568. responsiveness
    the quality of reacting quickly
    Customer focus is based on everyone’s commitment and responsiveness.
  569. result
    something that follows as a consequence
    This is the way we conduct business and deliver results.
  570. role
    the actions and activities assigned to a person or group
    By aligning individual and team goals with the overall strategic objectives, we are creating a clear line of sight that enhances the understanding of each employee’s role and contribution.
  571. rooms
    apartment consisting of a series of connected rooms used as a living unit (as in a hotel)
    In our factories, offices, and meeting rooms, we act according to these values and principles.
  572. safety
    being certain that adverse effects will not be caused
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  573. satisfaction
    the state of being gratified
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  574. scale
    an ordered reference standard
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  575. secure
    free from danger or risk
    Our behavior, as individuals and as corporate citizens, secures and strengthens our corporate values – quality, safety and environmental care.
  576. segment
    one of several parts that fit with others to make a whole
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  577. select
    pick out or choose from a number of alternatives
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  578. selected
    chosen in preference to another
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  579. self
    your consciousness of your own identity
    Our personal capacity and self-esteem will grow and help us meet the high expectations that we face as employees.
  580. self-confidence
    belief in your own abilities or judgment
    Good teamwork also builds the self-confidence, support and recognition that we all need.
  581. self-esteem
    a feeling of pride in yourself
    Our personal capacity and self-esteem will grow and help us meet the high expectations that we face as employees.
  582. sense
    the faculty through which the world is perceived
    Our sharp customer focus is combined with a keen business sense.
  583. sense of purpose
    the quality of having a definite purpose
    The Volvo Way gives us a sense of purpose and direction.
  584. sensitivity
    responsiveness to emotional feelings
    Here we can enhance our sensitivity to cultural diversity and become more skilled in cross-cultural interaction.
  585. service
    an act of help or assistance
    We develop, manufacture and supply vehicles, machinery, products and services.
  586. services
    performance of duties or provision of space and equipment helpful to others
    We develop, manufacture and supply vehicles, machinery, products and services.
  587. servicing
    the act of mating by male animals
    We also have a common goal of servicing our customers in a way that generates profit.
  588. set
    put into a certain place or abstract location
    Every colleague participates in setting goals and in meeting commitments.
  589. setting
    the physical position of something
    Every colleague participates in setting goals and in meeting commitments.
  590. shaping
    the act of fabricating something in a particular shape
    This evolves from a strong sense of involvement in shaping the future of our industry.
  591. share
    assets belonging to an individual person or group
    It expresses the culture, behaviors and values shared across the Volvo Group.
  592. shared
    have in common; held or experienced in common
    It expresses the culture, behaviors and values shared across the Volvo Group.
  593. shareholder
    someone who owns stock in a corporation
    Volvo Group Executive Committee

    27 August 2009



    OUR MISSION

    By creating value for our customers we create value for our shareholders.
  594. sharing
    unselfishly willing to partake with others
    To further optimize our innovation system we are sharing experiences and collaborating with external partners, universities and research institutions.
  595. shift
    move very slightly
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  596. shifting
    changing position or direction
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  597. short-term
    relating to or extending over a limited period
    Short-term profitability is imperative for sustainable growth.
  598. shorten
    make short or shorter
    We are committed to shortening lead and turn-around times, to reducing inventory and to focusing on activities that add customer value.
  599. shortening
    fat such as butter or lard used in baked goods
    We are committed to shortening lead and turn-around times, to reducing inventory and to focusing on activities that add customer value.
  600. significantly
    in an important manner
    The Volvo Group is committed to significantly reducing the environmental impact from our production and products.
  601. skill
    an ability that has been acquired by training
    Our skills and conduct, our attitudes and values contribute to creating business success.
  602. skilled
    having or showing or requiring special skill
    Profitable growth enables investments in new products and services, new markets and future technologies, and in our skilled employees.
  603. society
    an extended group having a distinctive cultural organization
    This is how we create value for our customers and contribute to the positive development of society.
  604. soft
    yielding readily to pressure or weight
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  605. solid
    not soft or yielding to pressure
    Great teamwork at every level is based on mutual trust, solid relations and cooperation in working together to meet common business objectives.
  606. solution
    a homogeneous mixture of two or more substances
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  607. source
    the place where something begins
    By detecting and correcting problems at the real source, we are moving towards zero defects.
  608. spare
    more than is needed, desired, or required
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  609. spare part
    an extra component of a machine or other apparatus
    To enhance our customers’ competitive edge, we increasingly provide financing, insurance, rental services, spare parts, components, maintenance, reliable IT solutions and other business services.
  610. specific
    stated explicitly or in detail
    By developing specific machines, vehicles and soft products for different industry segments, we can offer solutions designed to work efficiently together.
  611. speed
    a rate at which something happens
    We are convinced that higher speed in development projects and process execution will improve our bottom line.
  612. spirit
    the vital principle or animating force within living things
    This is a culture of enablement, based on global principles and shared values outlined in The Volvo Way. Active development towards realizing The Volvo Way spirit and culture is the backbone of all operations.
  613. sponsor
    an advocate who presents a person
    We also encourage local initiatives, projects, sponsoring and volunteer activities in our communities.
  614. stable
    resistant to change of position or condition
    By reducing unwanted disturbances we make processes more stable, predictable and efficient.
  615. stakeholder
    one who has an interest in something, especially a business
    Measuring how well the Volvo Group meets customer and stakeholder demands, we compare and evaluate ourselves against the high performers.
  616. stand for
    express indirectly by an image, form, or model; be a symbol
    The Volvo Way

    Preface

    The Volvo Way shows what we stand for and aspire to be in the future.
  617. stand up
    rise to one's feet
    All leaders are expected to stand up for company decisions, and to always be driving change.
  618. state of the art
    the highest degree of development of an art or technique at a particular time
    This gives access to state of the art knowledge and leading edge technologies.
  619. steep
    having a sharp inclination
    As a growth company in a cyclical and highly volatile business, we must enhance our ability to also manage steep upturns and downturns.
  620. strategic
    relating to an elaborate and systematic plan of action
    Clear objectives

    Volvo Group’s strategic objectives are based on customers’ requirements, and focused on profitable growth, product renewal and operational excellence.
  621. strategy
    an elaborate and systematic plan of action
    Unlike technologies, strategies, organizational structures or business models, culture is difficult for a competitor to copy.
  622. strength
    the property of being physically or mentally powerful
    It also attracts investors’ capital, providing financial strength and freedom to act on business opportunities.
  623. strengthen
    make strong or stronger
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  624. stringent
    demanding strict attention to rules and procedures
    The development of innovative technologies is vital to meet stringent legislative requirements, to expand our leading position in different markets and to ensure the competitiveness of future product generations.
  625. strive
    attempt by employing effort
    That is why we are enhancing dealer and service networks, and why we strive to differentiate our aftermarket products and service offerings.
  626. striving
    an effortful attempt to attain a goal
    Striving to improve performance, we are actively embracing change.
  627. strong
    having strength or power greater than average or expected
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  628. strongly
    with power
    It is a recipe for success in which we strongly believe.
  629. structure
    a complex entity made of many parts
    Combining our expertise into a global structure creates economies of scale in product development, production, parts supply, logistics, information technologies, and business services.
  630. success
    an event that accomplishes its intended purpose
    It is a recipe for success in which we strongly believe.
  631. superior
    of high quality or performance
    We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental care for demanding customers in selected segments.
  632. supplier
    someone whose business is to supply a particular service or commodity
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  633. supply
    circulate or distribute or equip with
    We develop, manufacture and supply vehicles, machinery, products and services.
  634. support
    the act of bearing the weight of or strengthening
    Utilize common strengths

    Our organization is decentralized with product related business areas supported by business units.
  635. supported
    held up or having the weight borne especially from below
    Utilize common strengths

    Our organization is decentralized with product related business areas supported by business units.
  636. supporting
    the act of bearing the weight of or strengthening
    Supporting personal growth and competence development, inclusive leaders ensure opportunities for each individual to address new challenges.
  637. sustainable
    capable of being prolonged
    Short-term profitability is imperative for sustainable growth.
  638. synergy
    the working together of two or more things to produce an effect
    To fully leverage these synergies across the Group, business areas and business units are teaming up and collaborating more closely to meet shared business objectives.
  639. systematic
    characterized by order and planning
    All employees are focused on continuous improvements, which require a systematic and persistent approach.
  640. take
    get into one's hands
    We trust each other to take initiatives and to execute.
  641. take on
    take on titles, offices, duties, responsibilities
    Always moving forward

    The Volvo Way is what defines our culture, encouraging us to assume individual responsibility and ownership for decisions, and to take on new challenges.
  642. target
    a reference point to shoot at
    Managing by objectives, leaders support employees in translating these into goals, targets and appropriate actions.
  643. team
    a cooperative unit
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  644. team up
    form a team
    To fully leverage these synergies across the Group, business areas and business units are teaming up and collaborating more closely to meet shared business objectives.
  645. teamwork
    cooperative labor done by a group
    We leverage effective teamwork and create cross-functional teams to identify and resolve problems.
  646. technological
    of a practical subject organized by scientific principles
    We respond with agility and flexibility to new commercial, regulatory and technological challenges.
  647. technology
    the practical application of science to commerce or industry
    Profitable growth enables investments in new products and services, new markets and future technologies, and in our skilled employees.
  648. term
    a limited period of time during which something lasts
    We are dedicated to meeting their high expectations today and their long-term requirements for the future.
  649. through
    having finished or arrived at completion
    We develop overall objectives and specific business plans through bottom-up and top-down interaction.
  650. throughout
    from first to last
    Throughout our company we share best practices and tools to improve effectiveness and productivity.
  651. time
    the continuum of experience in which events pass to the past
    If you have been with us for some time, you know how to use The Volvo Way as a guide for your behavior as individual, team member and leader.
  652. timely
    done or happening at the appropriate moment
    Product renewal with timely introductions of new and better products and services adds value for our customers.
  653. together
    in contact with each other or in proximity
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  654. together with
    in conjunction with; combined
    HOW WE WORK


    Building our culture

    Our culture is how we work together with energy, passion and respect for the individual.
  655. tool
    an implement used to perform a task or job
    Throughout our company we share best practices and tools to improve effectiveness and productivity.
  656. top
    the upper part of anything
    We develop overall objectives and specific business plans through bottom-up and top-down interaction.
  657. top-down
    of an approach to a problem that begins at the highest conceptual level and works down to the details
    We develop overall objectives and specific business plans through bottom-up and top-down interaction.
  658. tradition
    a specific practice of long standing
    The Volvo Group companies and employees have a long tradition of social responsibility.
  659. traffic
    vehicles or pedestrians traveling in a particular locality
    The purpose is to improve traffic safety as well as the work environment for drivers and operators of vehicles and machinery.
  660. transform
    change or alter in appearance or nature
    Accepting and embracing this change requires openness and a willingness to transform.
  661. transformation
    the act of changing in form or shape or appearance
    Transformation enables us to meet new strategic challenges and to build the future together.
  662. translate
    restate from one language into another language
    Managing by objectives, leaders support employees in translating these into goals, targets and appropriate actions.
  663. transport
    move something or somebody around
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  664. treat
    apply a process to with the aim of preparing for a purpose
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  665. treated
    subjected to a physical treatment or action or agent
    In a business environment with intense global competition, customer satisfaction and loyalty will depend not only on the quality and performance of our products, but also on how customers are treated and how services are delivered.
  666. trust
    belief in the honesty and reliability of others
    It is how we build trust, focus on customers and drive change.
  667. trusted
    (of persons) worthy of trust or confidence
    We are convinced that a cohesive culture based on global values strengthens our brands and makes Volvo Group a more attractive employer, business partner, industry leader, and trusted corporate citizen.
  668. trustworthiness
    the trait of deserving trust and confidence
    By adhering to The Volvo Way values and principles and the Volvo Group’s Code of Conduct, we build trustworthiness and confidence among customers, suppliers, partners, authorities, and other stakeholders in society.
  669. turn
    move around an axis or a center
    We are committed to shortening lead and turn-around times, to reducing inventory and to focusing on activities that add customer value.
  670. turning
    a movement in a new direction
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  671. under way
    in motion; set in motion
    Concerted efforts are under way to improve quality, delivery, cost, features and time to market.
  672. understand
    know and comprehend the nature or meaning of
    We try to understand their unique requirements and to find the most appropriate solution that matches their expectations and current business needs.
  673. understanding
    the condition of someone who knows and comprehends
    Early involvement of customers ensures a deeper understanding of their business needs.
  674. unique
    the single one of its kind
    We try to understand their unique requirements and to find the most appropriate solution that matches their expectations and current business needs.
  675. uniquely
    so as to be unique
    We continue to develop, nurture and enhance our strong brands with their distinctive characteristics as they bring uniquely important benefits to our customers.
  676. unit
    a single undivided whole
    Utilize common strengths

    Our organization is decentralized with product related business areas supported by business units.
  677. university
    an institution of higher learning that grants degrees
    To further optimize our innovation system we are sharing experiences and collaborating with external partners, universities and research institutions.
  678. unlike
    marked by dissimilarity
    Unlike technologies, strategies, organizational structures or business models, culture is difficult for a competitor to copy.
  679. unnecessary
    not needed
    We focus on eliminating waste and unnecessary work, such as activities that fail to add customer value.
  680. unwanted
    not wanted
    By reducing unwanted disturbances we make processes more stable, predictable and efficient.
  681. upturn
    an upward movement or trend as in business activity
    As a growth company in a cyclical and highly volatile business, we must enhance our ability to also manage steep upturns and downturns.
  682. use
    put into service
    If you have been with us for some time, you know how to use The Volvo Way as a guide for your behavior as individual, team member and leader.
  683. utilize
    put into service
    Utilize common strengths

    Our organization is decentralized with product related business areas supported by business units.
  684. utmost
    highest in extent or degree
    Change initiatives must always be executed with the utmost speed and resolve.
  685. value
    the quality that renders something desirable
    It expresses the culture, behaviors and values shared across the Volvo Group.
  686. values
    beliefs of a group in which they have emotional investment
    It expresses the culture, behaviors and values shared across the Volvo Group.
  687. vehicle
    a conveyance that transports people or objects
    We develop, manufacture and supply vehicles, machinery, products and services.
  688. viability
    the state of being capable of normal growth and development
    It enhances our ability to manage the business cycles and compete on a global scale, and it strengthens our viability as a long-term business partner.
  689. victim
    an unfortunate person who suffers from adverse circumstances
    We are not victims of circumstances, but responsible participants with the courage to influence and allow ourselves to be influenced.
  690. viewpoint
    a mental position from which things are considered
    By means of inclusiveness we can leverage all the strengths arising from diversity in terms of unique abilities, experiences, perspectives and viewpoints.
  691. vital
    performing an essential function in the living body
    The development of innovative technologies is vital to meet stringent legislative requirements, to expand our leading position in different markets and to ensure the competitiveness of future product generations.
  692. volatile
    liable to lead to sudden change or violence
    As a growth company in a cyclical and highly volatile business, we must enhance our ability to also manage steep upturns and downturns.
  693. volume
    the property of something that is great in magnitude
    Cooperation and integration focuses on turning increased volumes, operational efficiencies and organizational capabilities into improved customer value, cash flow and profitability.
  694. volunteer
    a person who performs work done by choice
    We also encourage local initiatives, projects, sponsoring and volunteer activities in our communities.
  695. want
    the state of needing something that is absent or unavailable
    We want to be our customers’ best business partner.
  696. waste
    use inefficiently or inappropriately
    Across operations we are reducing waste, emissions, energy consumption and our carbon footprint.
  697. way
    how something is done or how it happens
    The Volvo Way

    Preface

    The Volvo Way shows what we stand for and aspire to be in the future.
  698. why
    the cause or intention underlying an action or situation, especially in the phrase `the whys and wherefores'
    That is why we are enhancing dealer and service networks, and why we strive to differentiate our aftermarket products and service offerings.
  699. willingness
    cheerful compliance
    By giving positive feedback and encouraging each other, we strengthen the willingness to act and learn.
  700. win
    a victory (as in a race or other competition)
    We share the joy of working and winning together.
  701. winning
    succeeding with great difficulty
    We share the joy of working and winning together.
  702. within
    on the inside
    The Volvo Way is the lively dialogue between leaders, within teams, and among colleagues around the world.
  703. work
    activity directed toward making or doing something
    This is how we partner with customers and suppliers, how we work and change, and how we build the future together.
  704. work in
    add by mixing or blending on or attaching
    We benefit from working in a global company.
  705. workforce
    the people employed or available for employment
    We are creating a competitive edge by becoming more flexible in adjusting production volumes, adapting the size of our workforce, allocating resources and shifting the sourcing.
  706. working
    a mine or quarry that is being or has been worked
    Working with business cycle management reduces costs, improves flexibility and adds customer value.
  707. world
    the 3rd planet from the sun; the planet we live on
    It lays the foundation for developing the Volvo Group into the world’s leading provider of commercial transport solutions.
  708. zero
    the mathematical symbol 0 denoting absence of quantity
    By detecting and correcting problems at the real source, we are moving towards zero defects.
Created on Thu Nov 18 04:05:29 EST 2010 (updated Thu Nov 18 04:31:09 EST 2010)

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