Operations Manager Work List

Andrew S. (United States of America)
111 words 21 learners

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Full list of words from this list:

words only definitions & notes
  1. liaise
    act as or form a connection or alliance between groups
    Liaises with national Records Management and Print Services teams.
  2. problem solving
    the thought processes involved in solving a problem
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  3. prioritize
    assign a status in order of importance or urgency
    Identify, prioritize, and escalate issues in a pro-active manner.
  4. coordinate
    of equal importance, rank, or degree
    Coordinates Area-wide communications.
  5. deliverable
    something that can be provided as the product of development
    Analyzes processing funtionality of new systems and changes to existing systems ensuring that all research, testing and training deliverables are incorporated into the scope and requirements definition, project scheduling and other necessary activities in the project planning process.
  6. written communication
    communication by means of written symbols
    Bachelors Degree in Business or related field 
- Minimum of 5-10 years progressive call center experience; or other operations management experience with customer facing processes intact 
- Excellent verbal and written communication skills required.
  7. call center
    a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
    Bachelors Degree in Business or related field 
- Minimum of 5-10 years progressive call center experience; or other operations management experience with customer facing processes intact 
- Excellent verbal and written communication skills required.
  8. proactive
    causing something to happen rather than waiting to respond
    & Requirements:

    Strong leadership skills and presence; ability to proactively manage clients needs, address crisis situations and manage change effectively.
  9. demonstrate
    give an exhibition of to an interested audience
    Demonstrated ability in building teams and managing across multiple remote locations.
  10. qualitatively
    in a qualitative manner
    Must be highly motivated to attain company goals, both qualitatively and quantitatively.
  11. bachelor's degree
    a degree on successfully completed undergraduate studies
    Bachelor's degree required.
  12. interpersonal
    occurring among or involving several people
    Requires leadership ability, superior interpersonal and communications skills, public speaking and negotiation skills.
  13. motivate
    give an incentive for action
    Selection Criteria:
    •Demonstrated experience and leadership skills providing direction to, guiding, influencing and motivating teams in situations associated with high volumes of work and/or customer demands.
  14. clerical
    appropriate for or engaged in office work
    •Collaborates with Home Office field clerical staff, Assistant Managers and Management to determine appropriate clerical staffing for all field offices due to changes in workload, office realignments and closings.
  15. sales force
    the division of a business that is responsible for selling products or services
    Recognizes the importance of customer and sales force satisfaction.
  16. guideline
    a rule that provides direction for appropriate behavior
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  17. spreadsheet
    a screen-oriented interactive program enabling a user to lay out financial data on the screen
    Computer skills and knowledge of hardware & software required:
    •Proficient in word processing, spreadsheet and database applications.
  18. collaborate
    work together on a common enterprise or project
    Professional presence with the ability to build credibility and collaborate directly with Area Marketplace and Functional leadership.
  19. workplace
    a place where work is done
    Manages relationships, client satisfaction and acts as a trusted business advisor across the Area on Workplace Services related matters, emphasizing a spirit of cooperation and collaboration.
  20. implementation
    the act of providing a means for accomplishing something
    Provides direction to and development of associates through daily coaching, the administration of the performance management program and the creation and implementation of development plans.
  21. scheduling
    setting an order and time for planned events
    Analyzes processing funtionality of new systems and changes to existing systems ensuring that all research, testing and training deliverables are incorporated into the scope and requirements definition, project scheduling and other necessary activities in the project planning process.
  22. coordinating
    serving to connect two grammatical constituents of identical construction
    •Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately, with minimal supervison and on a timely basis.
  23. procedural
    of or relating to processes
    •Coordinates, communicates and introduces system changes, procedural changes and staffing changes required for the clerical operation in all field offices to associates at all levels within the Home Office and all field offices.
  24. customer
    someone who pays for goods or services
    •Builds strong relationships with the customer base.
  25. metrics
    the study of poetic meter and the art of versification
    Manages effective resource allocation across the Area, adhering to national utilization and leverage metrics.
  26. assign
    select something or someone for a specific purpose
    •Performs other duties as assigned by management.
  27. enhancement
    an improvement that makes something more agreeable
    •Serves as a key contributor in the project planning process for system enhancements and other process/projects effecting field clerical or Agency.
  28. escalate
    increase in extent or intensity
    Identify, prioritize, and escalate issues in a pro-active manner.
  29. management
    the act of controlling something
    Acts as a local point of contact for issue resolution within Area, through effective collaboration of managed personnel and other Area, regional and rational management.
  30. word processing
    rapid and efficient processing (storage and printing) of linguistic data for composition and editing
    Computer skills and knowledge of hardware & software required:
    •Proficient in word processing, spreadsheet and database applications.
  31. decision making
    the cognitive process of reaching a decision
    Demonstrated success in process improvement 
- Value-based decision making and intuitive thinking skills are essential 
- Proven ability in strategic thinking and planning 
- Experience in quality or cycle time improvement efforts 
- Commitment to customer service excellence 
- Experience leading people and building cohesive teams is a critical business need 
- Strong coaching and feedback skills required
    Education and Experience Required:
    • Typically a Bachelor's degree or equival...
  32. associate
    bring or come into action
    Provides direction to and development of associates through daily coaching, the administration of the performance management program and the creation and implementation of development plans.
  33. appraise
    consider in a comprehensive way
    Reviews and approves goals, appraises performance and recommends compensation for direct reports while guiding the same for all team members in the Area.
  34. motivating
    impelling to action
    Selection Criteria:
    •Demonstrated experience and leadership skills providing direction to, guiding, influencing and motivating teams in situations associated with high volumes of work and/or customer demands.
  35. coordination
    regulation of diverse elements into a harmonious operation
    Manages, implements, or supports projects and initiatives that are commissioned at the local, regional and national level in coordination with respective leaders of those areas.
  36. cohesive
    combining well to form a unified whole
    Demonstrated success in process improvement 
- Value-based decision making and intuitive thinking skills are essential 
- Proven ability in strategic thinking and planning 
- Experience in quality or cycle time improvement efforts 
- Commitment to customer service excellence 
- Experience leading people and building cohesive teams is a critical business need 
- Strong coaching and feedback skills required
    Education and Experience Required:
    • Typically a Bachelor's degree or equival...
  37. client
    someone who pays for goods or services
    Manages relationships, client satisfaction and acts as a trusted business advisor across the Area on Workplace Services related matters, emphasizing a spirit of cooperation and collaboration.
  38. coaching
    the job of a professional coach
    Provides leadership, coaching and supervision of Workplace Services professionals within the Area.
  39. from start to finish
    completely
    Must demonstrate project management experience in planning, executing and maintaining a project from start to finish.
  40. Monitor
    an ironclad vessel built by Federal forces to do battle with the Merrimac
    •Monitors branch office bank activity to resolve all discrepancies between bank records and ACE system records by the end of each month for all field offices.
  41. public speaking
    delivering an address to a public audience
    Requires leadership ability, superior interpersonal and communications skills, public speaking and negotiation skills.
  42. consultative
    giving advice
    •Demonstrated excellent written, verbal and consultative communication skills with the ability to successfully interpret and communicate business needs between internal and external groups in a clear, focused and concise manner.
  43. skill
    an ability that has been acquired by training
    & Requirements:

    Strong leadership skills and presence; ability to proactively manage clients needs, address crisis situations and manage change effectively.
  44. require
    have need of
    Bachelor's degree required.
  45. proven
    established beyond doubt
    •Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately, with minimal supervison and on a timely basis.
  46. demonstrated
    having been demonstrated or verified beyond doubt
    Demonstrated ability in building teams and managing across multiple remote locations.
  47. sound judgment
    the capacity to assess situations or circumstances shrewdly and to draw sound conclusions
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  48. organizational
    of or relating to an organization
    •Possesses some experience in human resource issues to include, but not limited to, employee relations, organizational development, performance management, training and compensation.
  49. manage
    be in charge of, act on, or dispose of
    Manages relationships, client satisfaction and acts as a trusted business advisor across the Area on Workplace Services related matters, emphasizing a spirit of cooperation and collaboration.
  50. functional
    designed for or capable of a particular use
    Professional presence with the ability to build credibility and collaborate directly with Area Marketplace and Functional leadership.
  51. requirement
    necessary activity
    & Requirements:

    Strong leadership skills and presence; ability to proactively manage clients needs, address crisis situations and manage change effectively.
  52. utilization
    the act of using
    Manages effective resource allocation across the Area, adhering to national utilization and leverage metrics.
  53. allocation
    the act of distributing or apportioning according to a plan
    Manages effective resource allocation across the Area, adhering to national utilization and leverage metrics.
  54. recruit
    cause to assemble or enlist in the military
    Recruits talented people for the Area.
  55. interact
    do something together or with others
    •Demonstrated ability to effectively interact and communicate with all levels of staff and management in a highly professional manner.
  56. employee
    a worker who is hired to perform a job
    Decisions and actions may impact many employees in multiple offices.
  57. operation
    process or manner of functioning
    Responsible for all Office Operations activities conducted at the Area/office level, including Administrative Assistants, Facilities/Real Estate, Office Services, Meeting Services, Hoteling and Tax Processing.
  58. feedback
    the process in which output of a system is returned to input
    Must possess strong coaching and effective feedback skills.
  59. solving
    finding a solution to a problem
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  60. ability
    the quality of having the means or skills to do something
    & Requirements:

    Strong leadership skills and presence; ability to proactively manage clients needs, address crisis situations and manage change effectively.
  61. resolving
    analysis into clear-cut components
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  62. accountable
    responsible for one's actions
    Directly accountable for the overall satisfaction of the customer with our services.
  63. resolve
    find a solution or answer
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  64. managerial
    of or relating to the function or responsibility or activity of management
    Demonstrated success in process improvement 
- Value-based decision making and intuitive thinking skills are essential 
- Proven ability in strategic thinking and planning 
- Experience in quality or cycle time improvement efforts 
- Commitment to customer service excellence 
- Experience leading people and building cohesive teams is a critical business need 
- Strong coaching and feedback skills required
    Education and Experience Required:
    • Typically a Bachelor's degree or equivalent exp...
  65. leadership
    the status of being in charge
    Provides leadership, coaching and supervision of Workplace Services professionals within the Area.
  66. operations
    financial transactions at a brokerage
    Responsible for all Office Operations activities conducted at the Area/office level, including Administrative Assistants, Facilities/Real Estate, Office Services, Meeting Services, Hoteling and Tax Processing.
  67. communicate
    transfer to another
    •Coordinates, communicates and introduces system changes, procedural changes and staffing changes required for the clerical operation in all field offices to associates at all levels within the Home Office and all field offices.
  68. advisor
    an expert who gives guidance
    Manages relationships, client satisfaction and acts as a trusted business advisor across the Area on Workplace Services related matters, emphasizing a spirit of cooperation and collaboration.
  69. verbal
    of or relating to or formed from words in general
    Excellent written and verbal communication skills.
  70. experience
    the content of observation or participation in an event
    Minimum 5-8 years' management experience required.
  71. implement
    a piece of equipment or a tool used for a specific purpose
    Manages, implements, or supports projects and initiatives that are commissioned at the local, regional and national level in coordination with respective leaders of those areas.
  72. staff
    a strong rod or stick with a specialized utilitarian purpose
    Deal effectively with complex situations involving internal clients, operations, and staff.
  73. evaluate
    estimate the nature, quality, ability or significance of
    Responsible for achieving budget as well as planning, coordinating and evaluating site implementations.
  74. participant
    someone who is involved in an activity
    Key participant in development of Area and regional vision, strategies and standards and owns the delivery of goals set around these strategies.
  75. assignment
    an undertaking that you have been told to perform
    •Approves the assignments the Assistant Managers recommend to address and resolve staffing and performance issues.
  76. project
    a planned undertaking
    Manages, implements, or supports projects and initiatives that are commissioned at the local, regional and national level in coordination with respective leaders of those areas.
  77. proficient
    having or showing knowledge and skill and aptitude
    Computer skills and knowledge of hardware & software required:
    •Proficient in word processing, spreadsheet and database applications.
  78. strategy
    an elaborate and systematic plan of action
    Key participant in development of Area and regional vision, strategies and standards and owns the delivery of goals set around these strategies.
  79. counseling
    something that provides direction or advice
    Reviews and approves all associate corrective counseling, probation and terminations.
  80. planning
    an act of formulating a program for a course of action
    •Serves as a key contributor in the project planning process for system enhancements and other process/projects effecting field clerical or Agency.
  81. process
    a particular course of action intended to achieve a result
    Responsible for all Office Operations activities conducted at the Area/office level, including Administrative Assistants, Facilities/Real Estate, Office Services, Meeting Services, Hoteling and Tax Processing.
  82. analytical
    using or skilled in using reasoning
    Formal presentation skills a PLUS 
- Strong analytical/problem solving skills required.
  83. effectively
    in a manner producing an intended result
    Deal effectively with complex situations involving internal clients, operations, and staff.
  84. operational
    pertaining to a series of actions for achieving a result
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  85. supervisor
    one who has charge and direction of
    •Investigates complaints and associate relation issues of Field Clerical associates, and coordinates, makes recommendations and communicates with District Supervisors, Assistant Managers, Director, Field Clerical Administration on all forms of disciplinary action.
  86. incorporate
    make into a whole or make part of a whole
    Analyzes processing funtionality of new systems and changes to existing systems ensuring that all research, testing and training deliverables are incorporated into the scope and requirements definition, project scheduling and other necessary activities in the project planning process.
  87. responsible for
    being the agent or cause
    Responsible for all Office Operations activities conducted at the Area/office level, including Administrative Assistants, Facilities/Real Estate, Office Services, Meeting Services, Hoteling and Tax Processing.
  88. manager
    someone who controls resources and expenditures
    •Approves the assignments the Assistant Managers recommend to address and resolve staffing and performance issues.
  89. intuitive
    spontaneously derived from or prompted by a natural tendency
    Demonstrated success in process improvement 
- Value-based decision making and intuitive thinking skills are essential 
- Proven ability in strategic thinking and planning 
- Experience in quality or cycle time improvement efforts 
- Commitment to customer service excellence 
- Experience leading people and building cohesive teams is a critical business need 
- Strong coaching and feedback skills required
    Education and Experience Required:
    • Typically a Bachelor's degree or equival...
  90. motivated
    strongly driven to succeed or achieve something
    Must be highly motivated to attain company goals, both qualitatively and quantitatively.
  91. leverage
    the mechanical advantage gained by a machine on a fulcrum
    Manages effective resource allocation across the Area, adhering to national utilization and leverage metrics.
  92. budget
    a summary of intended expenditures
    Develops Area plans and budgets in consultation with the Regional Operations Leader and Finance and is responsible for managing to and within that budget (approximately $14.6MM).
  93. contributor
    a writer published in a periodical or as part of a book
    •Serves as a key contributor in the project planning process for system enhancements and other process/projects effecting field clerical or Agency.
  94. service
    an act of help or assistance
    Manages relationships, client satisfaction and acts as a trusted business advisor across the Area on Workplace Services related matters, emphasizing a spirit of cooperation and collaboration.
  95. services
    performance of duties or provision of space and equipment helpful to others
    Manages relationships, client satisfaction and acts as a trusted business advisor across the Area on Workplace Services related matters, emphasizing a spirit of cooperation and collaboration.
  96. resource
    aid or support that may be drawn upon when needed
    Manages effective resource allocation across the Area, adhering to national utilization and leverage metrics.
  97. develop
    progress or evolve through a process of natural growth
    Develops Area plans and budgets in consultation with the Regional Operations Leader and Finance and is responsible for managing to and within that budget (approximately $14.6MM).
  98. capability
    the quality of being able to do something
    • Demonstrate management capability with examples of developing people.
  99. recommendation
    praise of a person or thing as worthy or desirable
    Collect data, develop recommendations and facilitate decision-making for leadership.
  100. executing
    putting a condemned person to death
    Must demonstrate project management experience in planning, executing and maintaining a project from start to finish.
  101. responsible
    worthy of or requiring trust; held accountable
    Responsible for all Office Operations activities conducted at the Area/office level, including Administrative Assistants, Facilities/Real Estate, Office Services, Meeting Services, Hoteling and Tax Processing.
  102. credibility
    the quality of being believable or trustworthy
    Professional presence with the ability to build credibility and collaborate directly with Area Marketplace and Functional leadership.
  103. qualification
    the act of modifying or changing the strength of some idea
    Qualifications:
    This position requires operations and financial knowledge, plus a minimum of 5 years experience in facilities management and operations as well as working knowledge of a service organization.
  104. strategic
    relating to an elaborate and systematic plan of action
    Demonstrated success in process improvement 
- Value-based decision making and intuitive thinking skills are essential 
- Proven ability in strategic thinking and planning 
- Experience in quality or cycle time improvement efforts 
- Commitment to customer service excellence 
- Experience leading people and building cohesive teams is a critical business need 
- Strong coaching and feedback skills required
    Education and Experience Required:
    • Typically a Bachelor's degree or equival...
  105. solve
    find the answer to or understand the meaning of
    Analysis and Problem Solving:

    Apply sound judgment in resolving day-to-day operational issues to balance client needs with national guidelines.
  106. change
    become different in some particular way
    & Requirements:

    Strong leadership skills and presence; ability to proactively manage clients needs, address crisis situations and manage change effectively.
  107. satisfaction
    the state of being gratified
    Manages relationships, client satisfaction and acts as a trusted business advisor across the Area on Workplace Services related matters, emphasizing a spirit of cooperation and collaboration.
  108. improvement
    the act of making something better
    Accountable for the implementation, improvement and adherence to Company policies/processes at assigned sites.
  109. knowledge
    the result of perception, learning, and reasoning
    Knowledge of Microsoft Word, Excel, PowerPoint and Visio required.
  110. presentation
    the act of formally giving something, as a prize
    Formal presentation skills a PLUS 
- Strong analytical/problem solving skills required.
  111. performance
    the act of doing something successfully
    Reviews and approves goals, appraises performance and recommends compensation for direct reports while guiding the same for all team members in the Area.
Created on Thu Mar 01 10:48:23 EST 2012

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