Rigmarole is a good word for talking about situations that involve filling out confusing forms, standing in lines, or following complex rules.
Getting a driver's license, enrolling for college classes, and applying for a visa to travel abroad can all feel like rigmarole. In the 1700s, rigmarole meant "a long rambling discourse." It's thought to be a shortened form of ragman roll, which was a long legal document sewn into a roll in thirteenth century England and Scotland.